Please note Armstrong &Co operates a rigorous credit card acceptance policy and fraud screening system to prevent credit card fraud.
1. The Cardholders registered billing address must be submitted on all orders. We are able to post to alternative addresses such as a work address and these will be verified before the order is despatched.
2. Credit cards orders will NOT be accepted without a valid phone number.
3. Due to the high value transactions involved, all credit card orders are manually authorised by ourselves following an in-depth anti fraud screening process. Acceptance of your order online is not an indication that your purchase has been confirmed and will be despatched. Where appropriate we will contact you to gain additional information to verify your identity and status before authorising your purchase and despatching your order.
4. We reserve the right to decline your order if we believe there is a unacceptable risk of fraud or where incomplete or incorrect information is received with your order. To assist in this, please ensure all details below are completed fully to ensure that we can process your order and avoid any unnecessary delays in despatching it.
UK orders are shipped using the Royal Mail's 24hour Special Delivery service with full insurance for the purchaser against loss and damage. Unless otherwise stated the watch will be despatched the next working day after your order is
Overseas orders are shipped using 'Royal Mail International Signed for' or International courier services. Please note that certain countried have restrictions on the import of watches. We will inform you after ordering if there is an issue with your destination. Please contact us if your country isn't listed, for details of costs and services available for despatching to your country.
Please note we cannot be held responsible for delays in Royal Mail's delivery network and all delivery dates provided should be treated as an estimate only.
- Claims for Loss/Damage
In the rare event of loss or theft of your parcel within the Special delivery service, we will submit a claim with Royal Mail on your behalf. A refund of the complete purchase price will be paid by Royal Mail direct to the purchaser, once they have investigated the case and concluded that delivery cannot be confirmed. Please note that Royal Mail will only allow a claim for loss to be submitted, after 10 working days from the date of posting.
All our watches are sold in superb condition and most are sold serviced or recently serviced. All watches are checked and inspected before sale for function, continuous operation and good timekeeping.
Pre-owned watches with dealer signed warranty paperwork will come with balance of any manufacturers warranty remaining. All vintage items are sold with either a 3 month warranty or 12 month warranty on selected watches unless explicitly stated or agreed otherwise. Vintage watches by their very nature cannot be guaranteed specifically to maintain a particular rate of timekeeping as this depends on a number of factors including age, quality of the movement and positional, temporal conditions of use of the particular watch. If your watch ceases to work, or experiences gross timing errors within a 3 month period after delivery we will repair your watch for free not including postage costs subject to the fault not being caused by improper handling or misuse. Damage to glasses, balance wheels or water ingress is explicitly not covered. Please note we do not guarantee Waterproofing or Water Resistance in any form. No warranty is offered or implied on leather straps fitted to our watches unless specifically sold separately.
Full terms of our Warranty and instructions for sending are available here
We operate a 14 day return policy in line with UK Internet distance selling regulations, for all sales within the UK and to EU destinations. If you wish to return your watch for refund after purchase you can do so by following the following procedure:
In all cases, without exception, liability/indemnity and all claims for damage or loss however caused are limited to the cost of the watch itself.
Revision 3.30 - 28052018